Winter Termination Program Digital Transformation
Digital transformation of New Jersey's utility shutoff protection self-certification process, replacing a manual PDF with an accessible electronic form.
Overview
In my role at the New Jersey Department of Community Affairs, I oversaw the digital transformation of the Winter Termination Program Self-Certification Form. This project modernized a critical public service by replacing a static PDF form with an accessible, guided electronic workflow.
The Challenge
The Winter Termination Program protects eligible New Jersey residents from utility shutoffs during winter months. Previously, residents seeking protection needed to complete a PDF form and manually submit it to their utility company. This process presented several challenges:
- Limited accessibility for users with disabilities
- Manual data entry and submission process
- No confirmation of successful filing
- Residents responsible for coordinating with utilities
The Solution
The new electronic form, built on the Simpligov platform, transforms this experience into a guided digital workflow:
- Guided Experience: Users answer a series of questions that adapt based on their responses
- Automatic Document Generation: The system generates a completed PDF containing the user’s information
- Electronic Notification: Upon submission, the form is automatically sent to the user’s selected utility companies
- Confirmation: Both the resident and their utilities receive confirmation of the filing
Key Improvements
This digital transformation delivers measurable improvements in accessibility and efficiency:
- Improved Accessibility: The electronic form is designed to meet accessibility standards, making it easier for all residents to complete
- Reduced Friction: The guided interface eliminates confusion about which fields to complete
- Faster Processing: Electronic notifications replace manual mail or fax submissions
- Better Record-Keeping: Both residents and utilities receive documentation automatically
About the Program
The Winter Termination Program is administered by the New Jersey Department of Community Affairs and protects eligible households from utility disconnection during winter months. For complete program details, eligibility requirements, and to access the self-certification form, visit the official Winter Termination Program page.
About the Author
